contractor.fi
Frequently asked questions
How to request work, approve a proposal and pay the professional.
Does the platform cost anything?
The Contractor.fi platform is free for customers and professionals. The professional’s work, materials and agreed visits are charged separately.
Is my requested time a booking?
No. You submit a request. The professional assesses it and proposes scope, duration, visits and price. Approval of the proposal confirms the booking.
How is the price agreed?
A profile’s starting price is not a final quote. Check scope, materials, travel, VAT and any hourly spending limit in the proposal. Approve changes before extra work. An assessment visit may also have an agreed charge.
Who do I pay?
Pay the professional directly using the invoice details and agreed terms. Contractor.fi does not receive or hold customer payments or provide payment protection.
How do I cancel or change work?
Open the job while signed in. An available cancellation button asks for confirmation. Discuss timing or scope changes in job messages and approve a revised proposal when needed. Any cancellation costs depend on the agreed terms and applicable rights.
What if there is a problem with the work?
Describe the problem in writing to the company that performed the work and keep the proposal, messages and photos. State the resolution you request. For technical platform issues contact myynti@contractor.fi. For a consumer dispute, seek advice from KKV’s Consumer Advisory Services.